API Use & TikTok for Business Integration
Dlong SCRM integrates with official business messaging APIs only where the relevant platform grants access and the business account owner authorizes the integration. TikTok for Business messaging functionality is not represented as approved or enabled until the required TikTok review and permissions are completed.
Intended TikTok for Business use
Subject to TikTok approval and authorization, Dlong SCRM is intended to help an authorized TikTok Business Account manage inbound customer-support conversations. The integration is not intended to scrape public TikTok data or bypass TikTok controls.
| Data / capability | Intended purpose | Use limitation |
|---|---|---|
| Business account identifiers | Identify the account that owns the authorized conversation. | Used only for account routing and support operations. |
| Conversation identifiers | Associate messages with the correct customer-support conversation. | Not used to build unrelated profiles. |
| Inbound and outbound message content | Display the conversation, apply configured support workflow steps, and send authorized responses. | Not sold and not used for unrelated advertising profiling. |
| Message timestamps and delivery state | Maintain conversation order, troubleshooting, retry state, and operational status. | Limited to service operations. |
| Authorization credentials | Authenticate approved API calls for an authorized account. | Treated as secrets and never intentionally exposed in the public website or logs. |
Conversation initiation
Dlong SCRM is designed around inbound customer conversations. It does not claim the ability to initiate unsolicited TikTok conversations. Any sending behavior remains subject to the messaging capabilities, permissions, limits, and policies made available by TikTok for the authorized account.
Automated workflow and human handoff
Businesses can configure a sequence of customer-support responses. A conversation may also be handed to a human operator. Any contact information or support instructions sent in a conversation are configured by the business operating the authorized account and must comply with applicable platform rules.
Authorization and access
A business account must authorize the integration using the official authorization method supported by the relevant API. Dlong SCRM requests only permissions needed for the enabled functions and does not represent access to permissions that have not been approved.
Data retention and deletion
Service data is retained only as reasonably needed for support operations, security, troubleshooting, or legal obligations, subject to the deployment configuration and platform rules. Account owners and data subjects can request deletion where applicable. See Data Deletion.
No affiliation claim
Dlong SCRM is an independent customer messaging software service. TikTok and TikTok for Business are third-party platforms. References to them describe technical integration plans and do not state or imply endorsement, certification, partnership, or approval.