Customer conversations, structured workflows, and human support handoff.
Dlong SCRM is a customer messaging management platform for authorized business messaging channels. It helps support teams organize inbound conversations, apply configured response workflows, track conversation state, and hand conversations to human support.
Core capabilities
The product scope is intentionally focused on customer-support operations for accounts the business is authorized to manage.
Inbound conversation management
Organize inbound customer conversations, message history, status, and assignment context in one support workspace.
Configured support workflows
Apply business-configured response steps to routine support interactions while retaining conversation state.
Human support handoff
Pause automation when appropriate and allow an authorized human operator to continue the conversation.
How the service is intended to work
Dlong SCRM does not initiate unsolicited platform conversations. A supported flow begins with an inbound customer conversation on an authorized business account.
Data-use principles
Purpose-limited use
Messaging data is intended to be processed only to provide conversation management, customer support, workflow state, troubleshooting, and related security functions.
No sale of customer message data
Dlong SCRM does not sell customer message content or use it for unrelated advertising profiling.
Authorization first
Third-party platform data is accessed only after the relevant account owner authorizes the integration and required platform approvals are in place.
Platform approval controls
Third-party messaging integrations are enabled only when required platform approvals, account authorization, applicable terms, and technical validation are in place.
Contact
Developer, privacy, security, and integration inquiries are handled at the same verified domain used by this website.