Privacy Policy
Last updated: August 30, 2026
Dlong SCRM is an early-stage customer messaging management project. This policy explains the intended handling of information processed through the service.
Information we may process
When an authorized business messaging integration is used, the service may process information required to provide messaging and customer-support functions, such as conversation identifiers, message content, timestamps, workflow status, and account identifiers made available by the authorized platform.
How information is used
- To receive and display authorized business messages.
- To manage customer-support workflows and conversation status.
- To send authorized business responses.
- To support human-agent handoff and operational troubleshooting.
Data sharing and sale
Dlong SCRM does not sell customer message data. Information is not intended to be used for unrelated advertising profiling or unrelated commercial purposes.
Retention and security
We aim to retain information only for as long as reasonably necessary to provide messaging and support functions, subject to applicable platform rules and legal requirements. Reasonable technical and organizational safeguards are used to protect stored information.
Third-party platforms
Use of third-party messaging APIs is subject to the authorization, privacy requirements, developer terms, and data-use rules of the relevant platform.
Contact
Privacy inquiries: developer@dlongscrm.cc